Payment, inactivity and death are not the same thing.
A missed payment controls what an owner can add and how long their own content is retained. Inactivity controls when selected content may be released. Verified death can extend the retention period for relevant legacy content. KeepsVault does not treat one as proof of another.
What happens if your plan becomes inactive?
Your own vault becomes read-only and exportable. You cannot add items, folders or attachments. Unless you reactivate first, the ordinary retention period is 12 months from the date the plan became inactive. KeepsVault will warn you before deletion.
A downgrade never deletes content merely to force it under a smaller quota.
Reactivating before deletion cancels the ordinary deletion schedule.
Receiving does not require a paid plan.
Items another person shared or released to you do not count against your storage while they remain received items. They continue to follow the original owner’s applicable retention deadline. KeepsVault will show the exact expiry date.
The same person may own their own vault and receive content from other people. Those two groups are treated separately.
Keep your own copy when it matters.
At launch, Save to my vault will create an independent copy under your ownership. The copy will use your storage allowance and follow your plan’s retention rules. It will not move or change the original owner’s item.
This is the recipient’s long-term keep action. Receiving remains separate until the recipient chooses it.
Inactivity release follows the owner’s instructions.
The owner chooses an inactivity period from 60 to 365 days. The default is 90 days. Confirmed activity or an explicit check-in before release cancels the trigger. If the inactivity period passes, KeepsVault warns the owner and allows a further 7 to 14 day grace period before releasing only the selected content.
Inactivity does not mean KeepsVault has decided the owner died.
A release caused by inactivity does not by itself extend the storage-retention deadline.
After content has been released, access already given is not taken back.
Verified death is a separate review.
KeepsVault does not infer death from missed payments or silence. A recipient, executor or authorised person may use KeepsVault’s Share action and enter support@keepsvault.com to share accepted evidence securely. Sensitive evidence should not be attached to ordinary email.
Support reviews the evidence. Sharing a document does not automatically approve a request.
Once death is verified, relevant shared or released legacy content receives a five-year retention period from the verification date.
This does not automatically extend unrelated private content.
Which deadline applies?
Five situations, five different answers.
- Active plan
- Normal access. No inactive-plan deletion date.
- Inactive owner plan
- 12 months from the date the plan became inactive.
- Inactivity release without verified death
- The ordinary owner deadline still applies.
- Verified death
- Five years from verification for relevant shared or released legacy content.
- Saved to the recipient’s vault
- The recipient’s own plan and retention rules apply to the saved copy.
A simple example
Amira owns 3 GB in her own vault and has received 2 GB from her father. Her plan counts only her 3 GB. If she saves her father’s 2 GB to her vault, her owned storage becomes 5 GB.
If her father’s plan becomes inactive, the unsaved received items follow his applicable deadline. If his death is later verified, the relevant legacy items receive five years from the verification date.
Receiving is free. Hosting is not indefinite.
KeepsVault does not require a recipient to pay merely to receive, view or export an item. It does not promise to host every unsaved item forever. The app will show the deadline, and recipients should save or export anything they want to keep.
Questions
Support: support@keepsvault.com
For ordinary questions, email support. For sensitive evidence, use KeepsVault sharing rather than an email attachment.